Right of rescission
Right of return for business customers:
Returns of goods will only be accepted with our prior written consent. Goods will only be taken back, without acknowledgment of our legal obligation, if there is a valid reason within 10 days of purchase upon presentation of the original invoice. Our liability for defects remains unaffected. Goods in a proper, saleable condition, which are not custom-made or special orders or packaging from our range, are eligible. The return must be made at the expense of the customer. Upon return of the goods, the customer will receive a credit in the amount of the value of the goods, less a 10% restocking fee of the value of the goods. The credit will be paid out or offset against future purchases.
Right of return for consumers:
You have the right to cancel this contract within fourteen days without specifying a reason.
The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the last partial shipment or the last item.
To exercise your right of withdrawal, you must inform us (Albert Ladenausstattung AG, Mahdentalstrasse 104, 71065, Telephone: 07031793710, Fax: 0703179371191, info@joh-albert.de) of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter sent by post, fax or email). You may use the attached sample cancellation form, but this is not required.
To comply with the cancellation period, it is sufficient to send the notification that you are exercising your right of cancellation before the cancellation period expires.
Consequences of withdrawal
If you choose to withdraw from this contract, we shall refund all payments we have received from you without delay, including shipping costs (except for additional costs arising in the event of selecting a shipping method which is different from the most cost-efficient standard delivery offered by us), no later than fourteen days from the date on which we have received the notice of withdrawal from this contract. The repayment will be made using the same payment method that you used for the original transaction, unless otherwise explicitly agreed with you; under no circumstances will you be charged fees for this repayment.
We may withhold the refund until the items have been returned to us, or until you have provided evidence that you have shipped the goods, whichever takes place first.
You must return or hand over the goods to us immediately, in any event no later than fourteen days from the date on which you notified us of your withdrawal from this contract.
The deadline is met if you send the goods back before the fourteen-day period has expired.
You will bear the direct costs of returning the goods.
You must pay for any loss in value of the goods if this loss in value is due to handling that is not necessary to check the nature, properties and functionality of the goods.
Exclusion of the right of withdrawal
The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for the production of which an individual choice or decision by the consumer is required or which are clearly tailored to the personal needs of the consumer.